Programming hourly rate
John Bokma's rate for software development, including design, programming, testing, and documentation is 120 euro/hour. John uses the Google search engine valuta conversion capabilities to convert this rate to other valutas if so required.
For example: Google 120 EUR in USD.
Time is always measured in whole hours. The hourly rate is increased with 15% for urgent help. Urgent help means that help is provided within one business day, if possible.
IT Project Quotation
If you request a quotation for a project, John gives you a non-binding estimate. Note that this is not a fixed price. If more hours are required to complete your project those extra hours have to be paid in full. However, John tries to timely inform you when the number of hours exceed the first estimate, and give you a new estimate.
In case of the actual number of hours being less than the estimate, only the actual number of hours are charged to you.
You can request a project quotation via the contact form. John tries to get back to you as soon as possible.
In case you need urgent help, write "URGENT" on the first line of your request. Note that urgent help or support increases the hourly rate with 15% if John is able to provide this form of support.
Requirements Document
The project quotation given is based on the specifications provided by you. If this is unsufficient as a requirements document you are advised to have one written either by John or a third party. A good specification makes it easier to give a good estimate of the price. The writing of such a document has the same rate: 120 euro/hour and has to be paid, even if you decide not to give us your IT project.
Advanced payment
An advanced payment of 30% has to be made except when the estimated number of hours is less than 16.
Advanced payment is also required for new estimate(s) of a project in case the number of hours exceeds the original estimate and the new estimate is 16 hours or more.
John will not work on your IT project if there are any outstanding payments.
Minimum project size
The smallest project John takes is 4 hours (480 euro). The only exception to this is installation of CGI scripts written in Perl, or support on existing Perl or Python programs, which is charged with at least one hour.
Note: only in limited cases help can be provided with modifications to an existing Perl CGI programs. Most CGI programs that can be downloaded are nor secure nor well written, and hence we can not support those Perl programs.
Contact and support
Contact and support by email is not charged unless it takes significant time to write a reply or replies, in which case you first receive a quotation (see above).
Support via an instant messenger client is also possible, and is always charged, with total time rounded to the next integer number of hours.
Bugs and missing functionality
Bugs are fixed for free up until one year after project completion only when those bugs are not caused by unexpected changes in the environment of the final software product.
If functionality is missing, or incomplete due to a badly written specification, it will only be fixed for free if the omission can be blamed on Castle Amber.
Requirement changes during the project are always charged.
Payment
Payment is due within 14 days from date of invoice. Small payments, up to 4 hours (480 euro) can be made via PayPal.